Terms and Conditions

1Introduction and Scope

These Terms and Conditions (“Terms”) govern access to and use of the Keystone Rental Trailers website and establish general conditions applicable to rental inquiries, reservations, and rentals offered by Keystone Rental Trailers (“Keystone,” “we,” “us,” or “our”).

Keystone Rental Trailers operates in and around Upper Marlboro, Maryland, and may offer a range of trailers, equipment, accessories, and related rental services.

Our fleet, specifications, rental options, and service offerings may change over time. These Terms are intended to apply to current and future rental offerings without requiring the entire document to be rewritten whenever a trailer is added or an existing offering changes.

Trailer-specific information, pricing, operating requirements, and rental conditions may be provided in the applicable listing, quotation, booking confirmation, or separate rental agreement.

Important: These website Terms are not a substitute for an individual rental agreement. A rental agreement may contain additional conditions tailored to the trailer and transaction. If a provision conflicts with these Terms, the documents should be interpreted together where possible, subject to applicable law and any expressly stated order of precedence in the signed rental agreement.

Nothing in these Terms limits rights that cannot legally be waived.

2Rental Services and Fleet Availability

Keystone Rental Trailers may offer trailers and related equipment in different sizes, types, configurations, and capacities.

Each listing or rental offer may specify, where relevant:

• Trailer type, dimensions, and configuration.
• Payload and other applicable capacity limits.
• Hitch, connector, towing vehicle, and other compatibility requirements.
• Included accessories and equipment.
• Rental rates and available rental periods.
• Pickup and return arrangements.
• Permitted uses and other operating restrictions.
• Additional requirements applicable to the specific trailer.

Not every trailer or service will be available at all times or in every location.

The availability of a particular trailer is subject to confirmation by Keystone. We may introduce new trailers, discontinue existing offerings, or update equipment and services as our business develops.

A general website description does not guarantee the availability of a specific trailer on a particular date.

3Rental Inquiries and Reservation Confirmation

Customers may inquire about rentals through our website or by contacting Keystone directly.

A rental inquiry may request contact details, preferred dates, towing vehicle information, intended hauling activity, and other information reasonably necessary to assess the request.

Submitting an inquiry does not constitute a confirmed reservation, create a guarantee of availability, or authorize possession or use of a trailer.

A reservation is confirmed only when Keystone communicates acceptance of the booking and any applicable reservation requirements have been satisfied.

Depending on the rental arrangement, confirmation may require:

• Verification of availability.
• Agreement on the rental rate and rental period.
• Satisfaction of applicable eligibility and towing requirements.
• Completion of the rental agreement.
• Payment of any required amount or deposit.
• Provision of other information or documentation expressly required for that rental.

Customers must provide accurate and complete information and promptly notify Keystone of any material changes.

Keystone may decline a rental request where availability, safety, eligibility, equipment suitability, or other legitimate operational considerations prevent the rental from proceeding, subject to applicable law and any existing contractual obligations.

4Rental Rates, Fees, and Payment

Applicable Pricing

Rental rates may vary depending on the trailer, rental duration, demand, equipment, and other applicable factors.

The applicable listing, quotation, or booking confirmation will identify the rate and rental period for the requested rental.

Prices and promotions may change for future bookings. A confirmed booking will be handled in accordance with the agreed price and applicable contractual terms, subject to any lawful adjustments expressly agreed to by the parties.

Additional Charges

Depending on the specific rental arrangement, additional charges may apply for items or circumstances such as:

• Security deposits.
• Optional accessories or equipment.
• Approved rental extensions.
• Late returns.
• Missing equipment.
• Cleaning beyond ordinary reasonable use.
• Damage or loss for which the customer is responsible.
• Other services or fees disclosed before the customer commits to the rental.

Any applicable mandatory charges will be disclosed as required by law. No charge will be imposed contrary to applicable law or the agreed rental terms.

Payment Requirements

Payment methods, payment deadlines, deposit requirements, and refund procedures will be communicated during the booking process or in the applicable rental agreement.

Customers are responsible for paying agreed amounts when due.

If a required payment is not received, Keystone may decline to release the trailer or take other action permitted under the confirmed booking terms and applicable law.

Security Deposits

Where a security deposit is required, the amount, payment method, permitted deductions, and refund process will be disclosed before the rental is finalized.

Any deduction must be supported by the rental agreement and applicable law.

5Customer Eligibility and Authorization

Customers must satisfy the legal and contractual requirements applicable to the rental.

Before releasing a trailer, Keystone may require verification of identity, eligibility to enter into the rental agreement, towing vehicle suitability, or other information reasonably necessary for the transaction.

Customers must ensure that any person operating the towing vehicle or trailer is legally authorized and suitably qualified to do so.

A customer may not transfer the rental, lend the trailer to another person, or permit an unauthorized person to operate it unless Keystone has expressly permitted the arrangement and it complies with applicable law.

Any specific age, identification, licensing, or documentation requirements will be communicated as part of the applicable rental process.

6Trailer-Specific Requirements and Safe Operation

Every trailer has its own specifications, limitations, and operating requirements.

Customers must review and follow the specifications and instructions applicable to the particular trailer they rent.

These may include:

• Trailer dimensions and configuration.
• Maximum payload and weight distribution requirements.
• Vehicle towing capacity.
• Hitch and coupler compatibility.
• Electrical connectors and lighting requirements.
• Tire, axle, braking, and load limitations.
• Speed restrictions and safe operating practices.
• Cargo securement requirements.
• Included accessories and equipment instructions.

The specifications displayed in a listing or provided during booking apply to the relevant trailer only. Specifications for one trailer must not be assumed to apply to another.

Customers must not exceed any applicable manufacturer rating, legal limit, or capacity restriction. Where different limits apply to different components of the towing setup, the lowest applicable limit must be observed.

Keystone may refuse to release a trailer if the proposed towing arrangement does not satisfy the applicable requirements or presents a reasonable safety concern.

7Permitted and Prohibited Uses

Customers may use the rented trailer only for lawful purposes consistent with its intended function, applicable specifications, and rental agreement.

Unless expressly authorized in writing and otherwise lawful, customers must not:

• Use the trailer for illegal, dangerous, or unauthorized activities.
• Overload the trailer or exceed applicable towing or payload limits.
• Tow the trailer with an incompatible or unsuitable vehicle.
• Operate the trailer in a reckless or unsafe manner.
• Make unauthorized modifications or repairs.
• Remove, damage, or misuse supplied equipment.
• Sublease, transfer, or lend the trailer without authorization.
• Use the trailer in a manner prohibited by the applicable listing or rental agreement.
• Continue operating a trailer when a known defect or unsafe condition creates an unreasonable risk.

Additional restrictions may apply to particular trailers or types of equipment. Those restrictions will be communicated in the applicable listing or rental agreement.

8Pickup, Inspection, and Handover

Pickup arrangements will be confirmed for each rental.

Before accepting the trailer, customers should inspect its apparent condition and confirm that the supplied equipment is present.

Customers should promptly raise any visible damage, missing equipment, or safety concern with Keystone before leaving with the trailer.

Where appropriate, the parties may document the trailer's condition at handover through written records, photographs, or an inspection checklist.

Customers must not tow a trailer that appears unsafe or materially different from the agreed rental arrangement without first resolving the issue with Keystone.

The specific pickup location, appointment time, handover procedure, and required documentation will be communicated during booking.

9Rental Period, Extensions, and Returns

The rental period begins and ends as specified in the confirmed booking or rental agreement.

Customers must return the trailer by the agreed deadline, at the designated location, and in the condition required by the rental agreement, allowing for ordinary wear consistent with authorized use.

Customers who need an extension must request approval before the rental period expires. Extensions are subject to availability and Keystone's confirmation.

A request for an extension does not automatically authorize continued possession of the trailer.

Applicable extension rates and any late-return charges will be disclosed in the booking terms or rental agreement. Keystone will apply those charges consistently with the agreed terms and applicable law.

If a customer cannot return a trailer on time because of an accident, breakdown, emergency, or other unforeseen circumstance, the customer must notify Keystone as soon as reasonably possible and follow any safety instructions provided.

10Cancellations, Rescheduling, and Refunds

Cancellation, rescheduling, and refund conditions may vary by rental arrangement.

The applicable cancellation policy, including any deadlines, refundable amounts, deposit treatment, and applicable fees, will be communicated before the booking is finalized.

Customers should contact Keystone promptly to request a cancellation or change.

Changes are subject to availability and confirmation. Customers should not assume that a cancellation, refund, or revised reservation has been approved until Keystone confirms it.

If Keystone must cancel or materially change a confirmed rental, it will communicate the circumstances and handle any refund or alternative arrangement in accordance with the booking terms and applicable law.

Nothing in this section excludes any refund or other right required by applicable law.

11Customer Responsibilities During the Rental

During the rental period, customers are responsible for exercising reasonable care over the trailer and included equipment.

Customers must:

• Operate the trailer safely and lawfully.
• Secure cargo properly.
• Follow applicable towing instructions and operating limitations.
• Protect the trailer from avoidable damage, theft, and unauthorized use.
• Keep the trailer in their authorized possession and control.
• Report accidents, breakdowns, damage, theft, or significant equipment problems promptly.
• Follow reasonable instructions relating to safety, return, and incident reporting.
• Return the trailer and included equipment as agreed.

Customers must not attempt repairs or modifications without authorization, except for immediate action reasonably necessary to protect people or prevent further damage when it is not reasonably possible to obtain prior authorization.

12Damage, Loss, Theft, and Incidents

Customers must promptly notify Keystone of any accident, damage, loss, theft, breakdown, or other significant incident involving the trailer or its equipment.

Where an incident occurs, customers must take reasonable steps to protect people, comply with applicable reporting requirements, and prevent further harm.

Customers may be responsible for damage, loss, or associated costs to the extent established by the applicable rental agreement and permitted by law.

Any assessment of responsibility should take account of the circumstances, applicable contractual terms, and relevant legal requirements.

The rental agreement may establish procedures for documenting damage, obtaining repair estimates, handling insurance claims, and resolving disputes over charges.

Customers must not make admissions or commitments on Keystone's behalf or authorize non-emergency repairs at Keystone's expense without authorization.

13Insurance and Liability for Third-Party Claims

Customers are responsible for understanding the insurance coverage applicable to their towing vehicle, rented trailer, cargo, and use of the equipment.

Before towing, customers should confirm with their insurance provider whether their policy covers the relevant rental arrangement, including potential liability for bodily injury or property damage.

Any insurance, proof-of-coverage, or additional documentation requirements imposed by Keystone will be communicated before the rental is finalized.

The existence of a personal vehicle insurance policy does not, by itself, establish that every aspect of a trailer rental is covered.

Responsibility for third-party claims, damage, and related expenses will be determined under the applicable rental agreement, relevant insurance arrangements, and applicable law.

14Roadside Assistance and Equipment Problems

Any roadside equipment supplied with a trailer will be identified in the applicable listing or handover information.

The provision of roadside equipment does not automatically include towing, recovery, repair, replacement equipment, or emergency roadside assistance services.

If a trailer becomes unsafe or develops a significant mechanical issue, customers should stop using it when reasonably necessary for safety, move to a safe location where possible, and contact Keystone.

In an emergency, customers should contact the appropriate emergency services.

Any additional roadside assistance or recovery services are subject to the arrangements communicated for the particular rental.

15Responsibility for Fines and Unauthorized Use

Customers must comply with applicable traffic, towing, parking, loading, and other relevant laws while using the trailer.

To the extent permitted by law and the rental agreement, customers may be responsible for fines, penalties, tolls, impoundment charges, or other costs arising from their use, parking, loading, or unauthorized operation of the trailer.

Keystone may provide relevant rental records to authorities or other parties when legally required or otherwise permitted by law.

16Limitation of Liability

Nothing in these Terms excludes, restricts, or modifies any right, remedy, warranty, or liability that cannot legally be excluded or limited.

To the extent permitted by applicable law, Keystone will not be liable for indirect, incidental, special, or consequential losses arising from website use or a rental, except where such exclusion is prohibited by law.

Any liability arising from a particular rental will be determined in accordance with the applicable rental agreement and relevant law.

Nothing in these Terms is intended to excuse negligence, misconduct, or a breach of a legal obligation where liability for that conduct cannot lawfully be excluded or limited.

17Indemnification

To the extent permitted by applicable law, customers may be responsible for losses, liabilities, claims, or reasonable costs arising from their breach of the rental agreement, unlawful use, or negligent or unauthorized operation of the trailer.

Any indemnification obligation will be governed by the applicable rental agreement and applicable law.

Nothing in this section requires a customer to indemnify Keystone for liability to the extent such an obligation is prohibited by law.

18Website Content, Listings, and Accuracy

We make reasonable efforts to keep our website information accurate and current.

However, website content may be updated as our fleet, services, equipment, pricing, and operating procedures change.

Descriptions, photographs, illustrations, and other listing materials are provided to help customers understand the available rental offering. Photographs may not show every feature or the precise condition of the equipment available for a particular booking.

The applicable listing, confirmed booking, and rental agreement should be reviewed together to establish the specifications, charges, and requirements that apply to an individual rental.

Customers should contact Keystone to clarify any material discrepancy before proceeding.

19Website Use and Intellectual Property

Unless otherwise indicated, the website's text, branding, logos, photographs, graphics, and other content are owned by Keystone Rental Trailers or used with appropriate authorization.

You may access and use the website for legitimate personal or business inquiries relating to our services.

You must not use the website to engage in unlawful activity, interfere with website operations, attempt unauthorized access, submit knowingly false information, or misuse content in violation of applicable law or third-party rights.

Nothing in these Terms grants ownership of Keystone's intellectual property or permission to reproduce protected material beyond what is permitted by law or expressly authorized.

20Privacy

Personal information collected through the website or during a rental is handled in accordance with the Keystone Rental Trailers Privacy Policy.

We may use information necessary to respond to inquiries, confirm reservations, administer rentals, process transactions, communicate relevant updates, and protect our business, as described in that policy.

Customers should review the Privacy Policy to understand our data practices and any rights available under applicable privacy law.

21Force Majeure and Unforeseen Events

Neither party will be treated as having breached an obligation to the extent performance is prevented or materially delayed by circumstances beyond that party's reasonable control, subject to applicable law and the terms of any confirmed rental agreement.

Such circumstances may include severe weather, natural disasters, government restrictions, significant infrastructure disruptions, or other events that could not reasonably have been prevented.

The affected party should notify the other party as soon as reasonably practicable and take reasonable steps to reduce the impact.

This section does not automatically cancel a payment obligation, remove a refund right, or override a confirmed rental agreement where doing so would be inconsistent with applicable law.

22Governing Law and Dispute Resolution

These Terms are intended to be governed by the laws of the State of Maryland, subject to any mandatory legal protections that apply to a particular transaction or customer.

The parties should first attempt to resolve any dispute through good-faith communication.

If a dispute cannot be resolved informally, it will be handled through the courts or other dispute resolution process authorized by applicable law and any enforceable agreement between the parties.

Nothing in this section prevents either party from exercising a legal right or remedy that cannot lawfully be waived.

23Changes to These Terms

Keystone Rental Trailers may update these Terms to reflect changes in its operations, fleet, rental services, booking procedures, or legal obligations.

The updated Terms will be posted on the website with a revised “Last Updated” date.

Changes will apply as permitted by law. The terms of an existing confirmed rental will not be changed retroactively in a manner inconsistent with the rental agreement or applicable law.

Trailer-specific listing information and individual rental agreements may be updated separately as offerings change.

24Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be applied to the maximum extent permitted by law or severed as necessary.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

25No Waiver

A failure or delay by Keystone in exercising a right under these Terms does not necessarily constitute a waiver of that right.

Any waiver must be interpreted in accordance with applicable law and the circumstances in which it is given.

26Entire Agreement and Rental-Specific Documents

These Terms govern general website use and establish general conditions for Keystone's rental services.

The individual rental agreement, confirmed booking, applicable listing, and any documents expressly incorporated into the rental agreement may provide additional details for a specific transaction.

Where a specific rental agreement expressly establishes a different term for an individual rental, that term will govern to the extent stated in the agreement and permitted by law.

No listing or website description should be interpreted as overriding a mandatory legal requirement.

27Contact Information

For questions about these Terms, rental availability, booking requirements, or the services offered by Keystone Rental Trailers, contact: